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Why Outsource IT Support

Why should businesses outsource IT support?

Outsourcing IT support for small and medium businesses has become very popular due to the efficiencies it can bring to the technology platform used by many SMBs.  Businesses require attention to every sector and department and outsourcing a department means you have fewer things to focus on at the same time.

There are various benefits of outsourcing your IT support to Ascendant IT Solutions and finding the right company to outsource is crucial.  With our IT support solutions, we guarantee a fixed fee to manage your entire IT infrastructure, allowing you to put a set budget in place for your IT support.

Reduced Costs

Outsourcing saves a lot of investment in various ways. It is cheaper to outsource IT support rather than having a full or part time IT staff member in-house.

Small businesses can outsource their IT support needs to other companies that are geographically near their place of business or far away, yet get the same level of expertise.  

With a minimal workforce, many small businesses are engaging with companies such as Ascendant IT Solutions to not only maintain their IT infrastructure, but to also get assistance on ways to reduce the overall technology spend.   We at Ascendant IT Solutions will prepare a technology roadmap for your business where it will take a wholistic 360 view of your entire organization’s need. 

Core Business boost

Having a critical component of your company outsourced to a professional firm that is an expert in the area is a great way for your businesses to focus on their internal big picture and objectives. With lesser things to handle and manage, businesses can work on their core functions and get it done right.

Efficiency

With Ascendant IT Solutions experts on the job, all the deadlines will be met and high-quality work will be delivered at a minimal cost.  The outsourcing of your IT needs will allow you to utilize the efficiencies a company like Ascendant IT Solutions can bring while you work on your core functions.

Customer Satisfaction

When an Outsource IT company is performing their work, it allows you and your business to be more efficient, in return allowing you to deliver to your satisfied customers. You will meet your deadlines and the customers will be happy with on-time quality work.

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Endpoint security mistakes to avoid

There are many mistakes that can be made when it comes to security. Not having enough is, of course, a common one where customers are concerned. And endpoint security adds a whole new layer of mistakes that can be made, often because customers aren’t fully aware of the consequences of not giving endpoint security the attention it deserves.

As a security services provider, you must educate your clients on the essentials of endpoint security. Firms are still spending tens of thousands of dollars on standard security (and they should), but often leaving themselves completely (or partially) exposed when it comes to endpoint security.

For example, companies are still allowing themselves to be exposed to the risks of ineffective (or indeed, non-existent) BYOD policies. This leaves corporate networks at risk, and we all know where that can lead. Actively work with your clients to ensure they have comprehensive BYOD policies in place and, very importantly, that they implement them without exception. It takes just one lapse to let an erroneous player in.

Running alongside this, firms continue to allocate to their staff mobile devices without any antivirus, antimalware, protection or encryption on them. This allows untold access to company emails, document and so on not just for anyone using the device, but (much more importantly) anyone able to hack into the device. You must work with customers to help them understand the exponential risks they are exposing themselves to by not having security measures on their mobile devices.

Elsewhere, another endpoint security mistake you should avoid is under-using the full suite of security functions on Office 365. We find many clients have so few of the platform’s additional security functions turned on, and they are usually functions that cost no extra money to utilize, such as application protection and deep logging. Review your clients’ Office 365 usage with them at regular intervals to ensure they are taking best advantage of the endpoint security it has to offer. And more broadly, be insistent with your customers when it comes to protecting their endpoints. If nothing else, it will raise awareness of not only endpoint security itself, but also your expertise in the matter.